Employee Assistance Program (EAP)

The Local 18 benefit plan through TELUS Health, offers an Employee Assistance Program that is there to support and aid you and your family in finding solutions for a wide range of life’s challenges. There are many ways to get help today – all completely confidential. You can receive support over the telephone, in person, online and through a variety of health and wellness resources. You can take advantage of online tools to help manage your and your family’s health. . You can access the Employee Assistance Program by phone 24/7,toll free at 1-877-207-8833, by web at: online one.telushealth.com or via mobile app. 

Additional support can be provided by your family physician, and they can offer resources covered under the Ontario Provincial Health card. Further resources are available from our EAP program for our membership within our community. Please see attached documents for all information.

See links below for more information about the EAP program and other available resources.
Please reach out to Laura Roubos from the benefits department at 905-522-0752 ext.227 for the EAP login information and any other assistance that may be needed.

March 23, 2020

Canada Life: Covid-19 Update Please see notice issued by Canada Life surrounding important information about claims and coverage:Canada Life Covid-19 Update

Effective January 1, 2020

NEW to your Benefit Plan! The following improvements have been made to the Local 18 Benefit Plan: January 1, 2020 Updates

LifeWorks November 2019 feature: Holiday Budget Planning

LifeWorks October 2019 feature: Life Events and Our Mental Health

LifeWorks September 2019 feature: Returning to Work After a Leave of Absence

LifeWorks August 2019 feature: Positive Mental Health for Success

LifeWorks June 2019 feature: Take Care of Your Brain

LifeWorks May 2019 feature: Mental Health and Children

LifeWorks April 2019 feature: Looking to Your Future

LifeWorks March 2019 feature: Eating Well for Energy

LifeWorks March 2018 feature: Staying Strong Through Life’s Challenges

Effective May 1, 2017

NEW to your Benefit Plan! The following benefit additions have been made:

  • Physiotherapy coverage has been added in its own category with up to $1000 per year maximum ($60 per visit) – in addition to the combined paramedical benefit already provided.

Effective October 1, 2016

The following benefit updates have been made:

  • Prescription Safety Eyewear benefit will increase from $125 to $150 every 2 years.

Effective February 29, 2016

Important Information for Travelling to Cuba

As of February 29th 2016, every person entering Cuba must show proof of Health Insurance. If no proof is given, you may be required to purchase medical insurance in Cuba before entering the country. Our office has a letter used as proof of coverage through the Carpenters Local 18 Welfare Plan. Please contact the Benefit Office for more information.

Contact Information for Medical Emergencies at Great West Life when travelling around the world:

  • Canada or USA 1-855-222-4051
  • Mexico 0-1-800-522-0029
  • Dominican Republic 1-800-203-9530
  • Cuba 1-204-946-2946 call direct- submit long distance charges to Great West Life for reimbursement
  • Universal Countries 1-800-9006-7555
  • All other countries 1-204-946-2577 call direct or collect direct- submit long distance charges to Great West Life for reimbursement

This information is also available at GroupNet for Plan Members. Sign into Profile, under Forms & Cards. This allows you to print out a benefit card with all information you will need in case of a medical emergency, including your policy number and personal ID number.


Effective May 1, 2015

The following benefit updates have been made:

  • Erectile Dysfunction medication will now be covered by your drug plan, to a maximum of $500 per year.

New Great-West Life Benefit Card

As of September 2014, GWL has created a new “all in one” benefit card that can be used when filling prescriptions, visiting the dentist, and travelling out of country. It replaces the Great West Life ID card (green laminated card), Global Medical Assistance card and Drug Card. The new card will only be issued to new members, or if you need to replace your lost of stolen cards. Existing cards (Drug, ID and Global Medical Assistance) will remain functional.


Effective June 1, 2014

Improvements to Welfare Plan Benefits

After review of current benefit levels, as done by the Trustees and their consultants annually, the following benefits have been increased effective June 1, 2014, for all those eligible for Health & Dental benefits through the Local 18 Welfare Plan:

  • Paramedical Practitioners (eg. chiropractor, massage therapist, etc.):  Previously $60 per visit and $720 max. per year per covered person. Effective June 1, still $60 per visit but yearly max. increased to $1000 per person.
  • Semi-private Hospital: Previously $200 per day maximum. Effective June 1, increase to $240 per day maximum.
  • Annual Drug Benefit maximum: Previously $8500 per year per person. Effective June 1, increased to $10,000 per year.